Customer Service Representative (Part-time)

Part-time, Full-time

Technical Skills

  • Customer Service

Job Description

Customer Service Representative (Part-time)

Customer Service Representative (Part-time)

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking a high caliber professional to join our department as Customer Service Representative (Part-time).

Principal responsibilities:
  • Provide quality phone banking services in our Customer Contact Centre
  • Handle customer enquiries in an efficient and professional manner to maintain high level of customer satisfaction
  • Non-final year university students from all disciplines are welcome
  • Minimum of one year's customer service experience, with experience in hotline services is preferred
  • Strong customer service orientation, with good communication and phone skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
e-mail: [email redacted, apply via Jobable]
Employment TypePart-time, Full-time
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Hang Seng BankFinancial Services, Retail and Commercial Banking

83 Des Voeux Road Central

directions_walk10 mins walk from Central Station