Hang Seng Bank

Customer Service Representative (Part-time)

Hang Seng Bank
Part Time
Junior (less than 3 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Customer Service Representative (Part-time)

Customer Service Representative (Part-time)

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking a high caliber professional to join our department as Customer Service Representative (Part-time).

Principal responsibilities:
  • Provide quality phone banking services in our Customer Contact Centre
  • Handle customer enquiries in an efficient and professional manner to maintain high level of customer satisfaction
  • Non-final year university students from all disciplines are welcome
  • Minimum of one year's customer service experience, with experience in hotline services is preferred Strong customer service orientation, with good communication and phone skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
e-mail: recruit08@hangseng.com

Technical Skills

  • Customer Service