Counter Service Officer

Full-time

Technical Skills

  • Customer Service
  • Mathematics
  • Training
  • Valuation

Job Description

Counter Service Officer


Counter Service Officer

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high-calibre professional to join our team as Counter Service Officer.

Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:

  • Attractive basic salary with monthly counter service allowance
  • Healthcare insurance coverage including yourself and your family
  • Retirement benefit scheme with employer's contribution
  • Employee Share Purchase Plan
  • Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
  • Recognizable corporate training and development program
  • Progressive career advancement opportunities
Principal responsibilities:
  • Provide quality service through efficient and customer-friendly counter transactions
  • Deliver banking services and solutions by understanding customer needs and making appropriate referrals
  • Support branch operations and adhere to relevant guidelines and procedures
Requirements:
  • Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
  • Strong service orientation with good interpersonal and communication skills
  • Self-motivated, attentive to detail, eager to learn with positive attitude
  • Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Apply Now
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Employment TypeFull-time
Education LevelLower Secondary to Higher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Hang Seng BankFinancial Services, Retail and Commercial Banking

83 Des Voeux Road Central

directions_walk10 mins walk from Central Station