Hang Seng Bank

Counter Service Officer

Hang Seng Bank
Full Time
Junior (less than 3 years)
Lower Secondary / F5 / GCSE to Higher Diploma / Foundation Year / Associate Degree
Mandarin (Putonghua)

Job Description

Counter Service Officer


Counter Service Officer

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high-calibre professional to join our team as Counter Service Officer.

Principal responsibilities:
  • Provide quality service through efficient and customer-friendly counter transactions
  • Deliver banking services and solutions by understanding customer needs and making appropriate referrals
  • Support branch operations and adhere to relevant guidelines and procedures
Requirements:
  • Associate degree / Higher diploma holder, with at least five subjects at Grade E / Level 2 / "Attained" or above in the HKCEE / HKDSE, including Chinese, English and Mathematics, less academically qualified candidates with relevant work experience will also be considered
  • Strong service orientation with good interpersonal and communication skills
  • Self-motivated, attentive to detail, eager to learn with positive attitude
  • Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
e-mail: [email redacted, apply via Jobable]
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Technical Skills

  • Customer Service
  • Mathematics
  • Wealth Management