Client Services Officer


Technical Skills

  • Customer Service
  • Futures
  • Mathematics
  • MPF
  • Sales

Job Description

Client Services Officer

Client Services Officer

Insurance Division - Corporate Benefits

Hang Seng Bank was one of Hong Kong's bancassurance pioneers. We have offered general insurance since 1965 and diversified into life insurance in 1995.

Hang Seng Bank Limited is an insurance agent authorized by regulated insurers, which provide wide range of general insurance services including fire, marine, accident, travel, home and motor protection. With our all-round enrolment channels, there is great potential for further growth.

Should you join our Insurance business, you will focus on maintaining close relationships with our corporate and individual customers, and providing them with premium service. You will also be expected to develop new insurance products and distribution channels to meet the changing needs of customers in a dynamic environment.

We are currently seeking a high caliber professional to join our department as Client Services Officer.

Principal responsibilities:
  • Handle hotline enquiries from both external and internal customer and coordinate with relevant departments for appropriate follow up or necessary investigation
  • Provide sales support to frontline staff Handle ad hoc customer-oriented projects
  • Compile MIS reports for management review
  • Diploma holder, with at least five subjects at Grade E / Level 2 / "Attained" or above in the HKCEE / HKDSE, including Chinese, English and Mathematics
  • Minimum of two years' working experience in banking and/or insurance company
  • Passes in the Insurance and MPF Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
  • Good communication, interpersonal and analytical skills
  • Strong self-motivation and customer services orientation
  • Proficiency in both English and Chinese, with good knowledge of application software
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese
Hang Seng BankFinancial Services, Retail and Commercial Banking

83 Des Voeux Road Central

directions_walk10 mins walk from Central Station