Hang Seng Bank

Card Products Officer

Hang Seng Bank
Full Time
Intermediate (3-6 years)
Upper Secondary / IB / A Level / NVQ
English, Cantonese

Job Description

Card Products Officer

Card Products Officer

Consumer Assets

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market. We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.

Should you join our Unsecured Loans business, you will have the opportunity to formulate marketing and product development programmes; participate in developing sales and credit strategies, operations and customer services; and gain the experience and exposure needed to become an all-round professional in consumer credit.

We are currently seeking high caliber professionals to join our department as Card Products Officer.

Principal responsibilities:
  • Co-ordinate with internal departments and external business partners or vendor for soliciting their support or answering their enquiries
  • Provide administrative support to teammates and supervisor upon request
  • Participate in User Acceptance Test (UAT) of system development / system enhancement
  • Prepare reports and other ad hoc reports as assigned
  • Form 7 / HKDSE or above
  • Minimum of 3 year's relevant experience, preferably with exposure to marketing / card business
  • Good team-player, with strong attentiveness to detail
  • Good communication and interpersonal skills
  • Sound knowledge of PC application software such as MS Word, Excel and PowerPoint
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: recruit08@hangseng.com

Technical Skills

  • Customer Service
  • Marketing
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word