Hang Seng Bank

Business Analyst (1 year contract)

Hang Seng Bank
Full Time
Central
Non-specified
Intermediate (3-6 years)
Bachelor
English, Cantonese

Job Description

Business Analyst (1 year contract)


Business Analyst (1 year contract)

Service Delivery

Hang Seng's Service Delivery is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

We are currently seeking high caliber professionals to join our department as Business Analyst.

Principal responsibilities:
  • Act as an operational SME to participate in the design of changes
  • Collect information, perform analysis, obtain sign-off from respective Service Delivery department heads
  • Participate in UAT, if required
  • Coordinate the implementation
  • Participate in the operational workflow and system designs and document the requirements accordingly
Requirements:
  • University degree in a related discipline
  • Minimum of 5 years' working experience in project management, system implementation or business/operation transformation
  • Strong self-motivation, good communication and interpersonal skills, with the ability to work independently and under pressure
  • Sound knowledge of application software, eg. MS Words, Excel & PowerPoint
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: rechts@hangseng.com
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Technical Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Project Management