Hang Seng Bank

Assistant Sales Management Manager

Hang Seng Bank
Full Time
Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree to Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Assistant Sales Management Manager


Assistant Sales Management Manager

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Sales Management Section as Assistant Sales Management Manager.

Principal responsibilities:
  • Improve contact centre sales capabilities through smoothening the implementation of various new telesales products
  • Develop sales knowledge centre and identify areas of improvement on customer experience and sales quality
  • Elevate professionalism and consultative selling skills of sales team through in-depth review on the activities of the individual sales staff
  • Prepare and support telesales sales training to ensure standardization on sales quality standard and uplift overall sales performance
  • Coordinate on behalf of Sales Team with other functions on sales management related tasks
  • Assist in sales administrative works, e.g. prepare performance report, implement staff motivation initiatives etc.
Requirements:
  • University degree or Diploma in business disciplines or related disciplines
  • Minimum of three years' banking experience with good understanding of bank products and services, experience in telesales training and telesales quality management would be an advantage
  • Be proactive, vigilant and paying attentions to details
  • Good analytical mind
  • A team player with good communications skills
  • Proficiency in both English, Chinese and Putonghua
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: [email redacted, apply via Jobable]
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Technical Skills

  • Corporate Communications
  • Customer Service
  • Sales
  • Sales Management
  • Training