Assistant Retail Collections Manager


Technical Skills

  • Accountancy
  • Credit Risk
  • Customer Service
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Risk Management

Job Description

Assistant Retail Collections Manager

Assistant Retail Collections Manager

Risk and Compliance - Retail Collections Department

Hang Seng's Risk and Compliance ("RKM") strives to maintain a well-balanced risk profile for the Bank while enabling businesses to thrive. Our team actively manages a varied and dynamic range of risk types. We are dedicated to collaborate with businesses, other functional units and regulatory bodies to develop and implement robust and customized risk management frameworks and measures to maintain the strong market position of the Bank.

Retail Credit Risk supports businesses to achieve the optimal profits within the Bank's risk appetite by reviewing and monitoring the retail credit portfolio through policies, procedures, systems and predictive models, and managing problem loans effectively.

We are currently seeking a high caliber professional to join our department as Assistant Retail Collections Manager.

Principal responsibilities:
  • Lead a team of staff to manage delinquency flows of the retail unsecured loan portfolios; to perform account maintenance and provide administration supports
  • Identify risky accounts and propose recovery actions through the process of credit review
  • Assist manager to conduct the process of Vendor Risk Management Prepare statistical reports for management review
  • Handle customer complaints and perform necessary investigation
  • University degree in a related discipline OR other relevant qualifications
  • Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
  • Strong self-motivation, good interpersonal, communication and supervisory skills
  • Good knowledge of PC application software such as MS Word, Excel and Access
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: [email redacted, apply via Jobable]
Employment TypeFull-time
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Hang Seng BankFinancial Services, Retail and Commercial Banking

83 Des Voeux Road Central

directions_walk10 mins walk from Central Station