Hang Seng Bank

Assistant Product Development and Customer Analytics Manager

Hang Seng Bank
Full Time
Intermediate (3-6 years)
English, Cantonese

Job Description

Assistant Product Development and Customer Analytics Manager

Assistant Product Development and Customer Analytics Manager

Consumer Assets - Secured Loans Department

Hang Seng's Secured Loans business provides customized and smart financial solutions to customers through a wide range of secured loan products, including mortgages and secured overdrafts.

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. We continue to develop innovative mortgage products and services.

we are currently seeking high caliber professionals to join our department as Assistant Product Development and Customer Analytics Manager.

Principal responsibilities:
  • Responsible for product development and enhancement of secured loans products
  • Work with various internal and external counterparts on new product launch, marketing campaigns and system enhancements
  • Conduct analysis to identify market trends, customer behaviours to formulate product and portfolio strategies
  • Launch marketing campaigns to promote the secured loans products and drive more business to the Bank
  • University degree in Business Administration / Marketing / Accounting & Finance discipline
  • Minimum of 4 years' banking experience, with exposure to secured lending business is an advantage
  • Strong self-motivation, with the ability to work independently
  • Good communication, interpersonal and analytical skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: recruit08@hangseng.com

Technical Skills

  • Customer Service
  • Marketing
  • Marketing Campaigns
  • Product Development