Hang Seng Bank

Assistant Branch Operations Management Manager

Hang Seng Bank
Full Time
Junior (less than 3 years)
English, Cantonese

Job Description

Assistant Branch Operations Management Manager

Assistant Branch Operations Management Manager

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our department as Assistant Branch Operations Management Manager.

Principal responsibilities:
  • Contribute to the formulation and implementation of new work flow and guidelines for branch network to ensure efficient operations and quality service delivery
  • Assist in providing operation advice and support to resolve complicated and ad-hoc issues
  • Maintain good network with relevant stakeholders to ensure their support on various deliverables on operation accuracy and efficient enhancement
  • Support reporting manager in mitigating risk and proposing measures on prevention of non-compliance activities for the branch network
  • University degree in Business Management or other relevant qualifications
  • Minimum 2 years of retail banking experience, with knowledge of branch operations, risk and control management, system implementation and business transformation
  • Strong self-motivation, with excellent project management, interpersonal and communication skills
  • Good knowledge of application software, including MS Excel, Word and PowerPoint
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
e-mail: recruit01@hangseng.com

Technical Skills

  • Business Transformation
  • Compliance
  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Project Management
  • Wealth Management