Datacard Specialist

GrammyTech
Full Time
Intermediate (3-6 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Datacard Specialist

Position Overview: This position is to focus on channel support on Smart Cards, Credit/Debit Card (Data-Card) hardware and software products, provide training, and implementation service.

Responsibilities:

  • Improve Asia Pacific customer’s satisfaction level
  • Enhance communicator between Customer, Partners, and Internal
  • Provide Professional technical support on all datacard products in a timely fashion and with a high level of quality.
  • Review stated requirements, perform initial analysis, and provide estimates of task duration
  • Liaise with customers on collecting user requirements for projects
  • Assist in the preparation of software requirements specifications
  • Provide training and deployment services
  • Provide product supports and act as a technical Backup for channel partners in the region especially on all software issues.
  • Quality control/monitoring for all products especially on the software products and solutions
  • Build up regional expertise in all technical aspects (Internally and Partners and Customers)
  • Promote datacard SMA and follow up on SMA renewal status with all direct and indirect customers.

Requirement:

  • Degree in Computer Science/Electronics Engineering or related field or equivalent experience
  • 3 years or above progressive experience with software and system development
  • Working Knowledge in the areas of Smart Cards, Credit/Debit Cards and EMV would be an advantage but not a must.
  • Strong knowledge of PC architecture and security
  • Hands on experience with hardware and software solution installation and support
  • Experience with client server databases (eg. Oracle, SQL, etc)
  • Proficient with C#,WEB, IIS, TCP/IP , and Windows Server etc.
  • Possess drive, tenacity, strong communication skills, a team player.
  • Proficient in English, Mandarin and Cantonese 

Interested parties, please submit your resume together with Current salary, expected salary and availability to: [email redacted, apply via Jobable]

(Data collected will be treated as strictly confidential and will be used for recruitment purpose only)


Technical Skills

  • C (Programming Language)
  • C#
  • Microsoft Internet Information Server (IIS)
  • Quality Control
  • SQL
  • Technical Support
  • Training