Assistant Service Excellence Manager (CT/ASEM)

Gleneagles Hong Kong Hospital
Full Time
Intermediate (3-6 years)
Non-specified
English

Job Description

Assistant Service Excellence Manager (CT/ASEM)

Location: Wong Chuk Hang

Reporting to the Service Excellence Manager, you are mainly responsible for all aspects of Customer Service matters.

Job Descriptions:

  • Assist the Manager to supervise the team of Guest Relations/ Concierge staff and Telephone Operators
  • Review the policies, procedures and guidelines on customer service and handling of enquiry
  • Train the staff in customer service related methods and techniques
  • Handle and respond feedback and complaints from patients / clients and suggest ways to resolve the situations
  • Work closely with all levels of hospital staff to promote an environment of excellent customer service and improve service delivery standard


Requirements:

  • Degree from recognized university with at least 5 years’ experience in customer service, communications, and/or related areas
  • Excellent writing and verbal communication skills
  • Good relationship builder with strong diplomacy skill
  • Able to work proactively and under pressure
  • Good supervisory skill with problem-solving and decision-making abilities

Interested candidates are invited to submit their resumes with current and expected salary directly via email to [email redacted, apply via Jobable]

For company details, please refer to http://www.gleneagles.hk/

Personal data collected will be used for recruitment purpose only.


Technical Skills

  • Corporate Communications
  • Customer Service
  • Training