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Customer Services Officer (Ref No. GPHK/AD/00108)



Technical Skills

  • Answering Telephones
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Order Processing
  • Sales

Job Description

Customer Services Officer (Ref No. GPHK/AD/00108)

Location: Kowloon Bay


  • Handle incoming calls from CS hotline system in a professional manner, answer inquiries received by phone and by mail
  • Deliver quality customer service including order processing, follow up and handle inquiries or complaints with good communication skill, friendly and polite manner
  • Liaise with internal departments to solve customer problems and request
  • Provide administrative and clerical support to the team
  • Assist in any ad hoc project as required


  • Diploma or above in Sales & Customer Relations/Public Administration /Hospitality Management or other related disciplines
  • 2-3 years’ relevant experience in customer services preferably gained from call centre
  • Experience handle inquiries and complaints in Home Appliance industry will be advantage
  • Good command in spoken and written Chinese and English, including Mandarin
  • Proficiency in MS Office (Word, Excel, etc)
  • Good communication, interpersonal, problem solving skills
  • Detail-minded, hard-working, independent and self-motivated
  • Mature with good telephone manner and be a good team player
  • Candidate with less experience will be considered as Customer Service Assistant
  • Immediate availability is highly preferred

We provide friendly and dynamic working environment to the right candidate.  Interested candidates are invited to send their full resume with expected salary to [email redacted, apply via Jobable]

For more company details, please visit our website at

German Pool (Hong Kong) Limited is an equal opportunity employer. It provides equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations.

All information collected will be used for recruitment purpose only.

Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)

Room 8, 1/F, New Port Centre, 116 Ma Tau Kok Road, Tok Kwa Wan, Kowloon, Hong Kong