Head of Operations

Intermediate (3-6 years)


Job Description

Head of Operations

Location: Hong Kong Island

Gatecoin is a fast-growing fintech startup focused on the rapidly evolving blockchain ecosystem in the heart of the dynamic Asia-Pacific region. We are on the lookout for an experienced Head of Operations with a passion for crypto to help us manage the daily operations of our bitcoin and ethereum token exchange.

Key Responsibilities:
• Structure and scale up Customer Support team & key account management
• Set KPIs for the Customer Support and Business Development team
• Structure and scale up the operations and work with the CFO to define KPIs
• Implement compliance requirements, set monitoring methodology with the
• Monitor trading activity (removal of toxic traders, monitoring of market makers)
• Design tools and processes with the tech team to optimize the operations and their monitoring
• Recruit & train the team 
• Participate in Business Development, Product Development, Marketing and
Liquidity Providing

Key Requirements:
• Bachelor degree in Business Administration, Accounting, Finance or Information Technology
• At least 5 years of experience in working at FX trading firms as an Operation Manager
• Experience in FinTech companies is a plus
• Experience in coordinating with IT departments to implement software solutions for operations
• Fluent English is a must and Cantonese is a plus
• Strong communications and management skills and can-do attitude

Why work at Gatecoin:
• Collaborative, creative and friendly working culture
• International startup environment with 12+ nationalities so far
• Gain exposure to the latest trends in blockchain technology
• Team building events and company social activities
• Work in Sheung Wan, Hong Kong’s trendy and traditional commercial district
• Visa sponsorship
• Competitive vacation package
• Medical insurance

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
gatecoinInformation Technology

1804, Lucky Centre, F, Wan Chai Rd, Wan Chai, Hong Kong

directions_walk8 mins walk from Wan Chai Station