Customer Success Executive

Full-time

Posted 

Technical Skills

  • Relationship Management

Job Description

Customer Success Executive

Location: Hong Kong

About Gatecoin
Redefining the way people trade, invest and transfer money globally with cryptocurrency.
Gatecoin is a regulated cryptocurrency exchange based in Hong Kong.
Our highly secure online trading platform enables individuals, corporates and financial institutions to trade Bitcoin, Ether and other cryptocurrencies globally with EUR, HKD, USD and CNY.
We also offer bespoke, cost-efficient cryptocurrency based payment and cross-border remittance solutions for merchants and banks around the world.
We are currently looking for an energetic, multilingual and hands on customer success executive to join our team, and help us build and maintain strong relationships with our fast-growing client base.

Responsibilities:
Onboard new users through our online verification system
Handle customer inquiries in a professional manner
Manage all inbound emails from customers
Participate in online marketing activities targeted at our current users to collect and analyse their feedback about our platform and services
Follow up outbound emails to customers to ensure high quality relationship management
Ad hoc administrative work

Desired Skills and Attributes
Fluency in English and Chinese (Cantonese & Mandarin) - speaking and writing
Strong interpersonal & communication skills
Passionate about helping people
Prior experience in customer service is a plus
Experience using Zendesk or other helpdesk software is a plus
Basic knowledge of Blockchain / Cryptocurrencies is a plus
Proactive attitude and eagerness to learn
* Fresh grads will be considered *

What we offer:
Competitive remuneration package
Health and dental benefits
An opportunity to work in a fast paced, international fintech startup environment

**Annual salary range is quoted in USD**

Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
gatecoinInformation Technology

1804, Lucky Centre, F, Wan Chai Rd, Wan Chai, Hong Kong

directions_walk8 mins walk from Wan Chai Station