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Core Business Services – Business Development – Business Development Operations Manager

Ernst & Young (EY)

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Core Business Services – Business Development – Business Development Operations Manager

Senior (6-10 years)


Technical Skills

  • Business Development
  • Cost Management
  • CRM
  • Data Analysis
  • Forecasting
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Project Management
  • Risk Management

Job Description

Core Business Services – Business Development – Business Development Operations Manager

Location: CN-Hong Kong-Hong Kong

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.
Join our Business Development team and you will support and execute go-to-market business development and marketing strategies. As a Business Development professional, you’ll work with account teams to build relationships with our clients, drive new business and build revenue growth.
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


Job summary


The FSO Asia-Pacific Accounts and Business Development (BD) team is looking for a high caliber Business Development Operations Manager in Hong Kong. This individual will support the Business Development Leader in executing the Accounts and Business Development strategy and will be responsible for managing a number of Accounts and BD projects. This is a high visibility position, providing a challenging opportunity for a motivated individual to work closely with Asia-Pacific senior leadership team in a fast-paced environment and obtain a strong understanding of EY Financial Services business in Asia Pacific. 


Key responsibilities

  • Support Business Development Leader in managing Regional Business Development (BD) Team:

o    Serve as a central point of contact for individuals on BD strategy or key initiatives

o    Develop content for executive level presentations, business cases and reports

o    Own and coordinate BD meetings (timings, agenda, materials)

o    Manage BD  Transformation

o    Onboarding of new BD members

o    Operationalize the sharing of BD best practice

o    Working with Diversity & Inclusiveness teams to drive initiatives across the region

o    Driving transformation projects related to BD across the region

·         Manage offshore support for markets function:

o    Execution and oversight of offshoring account and BD coordination

·         Pursuit and pipeline management:

o    Ensuring proper CRM and pipeline management practices are applied across the region

o    Support BD leader in challenging BD community and pursuit teams on strategic approach to winning deals, ensuring we have right winning strategy and pursuits process in place to improve our chances of winning in the market

o    Ensuring we are using EY’s proven sales methodology on all key pursuits.

o    Instilling the Exceptional Client Service (ECS) principles across the BD community and overseeing the client satisfaction program – ASQ

·         Connecting with area and global:

o    Participating in global and area BD meetings and networking calls

o    Participating in internal and external sessions demonstrating EY Go-to-Market tools (i.e. Growth Navigator, Growing Beyond Borders, EY Benchmarking )

·         Budgeting and cost management:

o    Responsible for Budgeting and forecasting BD spend  for the region

o    Manage BD headcount and budgeting with BD leader

o    Measure and monitor cost of sales investment (e.g. monitor, control and assess BD investment)


Qualifications, Education and Certification


To qualify, candidates must have:

  • A Bachelor degree with relevant postgraduate/professional qualification is desirable
  • Minimum 7 years of relevant work experience in business development, account management, operations and/or consultancy
  • Professional Services industry related knowledge/experience and commercial acumen.
  • Understanding of EY organization (Global, Areas, Regions, Service Lines and Functions) is preferred but not mandatory
  • Strong project management experience and organizational skills
  • Strong Excel, Word and PowerPoint skills
  • Proven ability in data analysis and reporting with strong attention to detail and data integrity
  • Excellent problem solving skills, confidence to propose new ideas and ability to influence at all levels
  • Professional and confident with first rate interpersonal skills
  • Excellent written, oral and presentation skills
  • Excellent written and spoken English.  Chinese language a plus.
  • Work on own initiative unsupervised and ability to juggle conflicting demands on time and prioritize effectively
  • Eagerness to contribute in a virtual team environment and ability to work cooperatively with other teams across Asia-Pacific, demonstrating cultural awareness and sensitivity
  • Service-orientated personality, proficient at delivering high quality work within deadlines
Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelNon-specified
LanguageEnglish, Cantonese
Ernst & Young (EY)Accounting and Finance

Citic Tower, 1 Tim Mei Ave, Admiralty

directions_walk18 mins walk from Wan Chai Station