Advisory – Performance Improvement (Digital) – Manager / Senior Associate

Intermediate (3-6 years)


Technical Skills

  • Adobe Photoshop
  • Analytics
  • API
  • Corporate Communications
  • CSS
  • HTML 5
  • JavaScript
  • Product Design
  • Project Planning
  • Prototyping
  • Quality Assurance
  • User Experience (UX)

Job Description

Advisory – Performance Improvement (Digital) – Manager / Senior Associate

Location: CN-Hong Kong-Hong Kong

The opportunity

In an ever-more volatile and unpredictable world, making the right strategic decisions is key to successful and sustained business performance. As a strategic direction advisor, you’ll use your analytical ability to translate the corporate strategy of leading organizations into meaningful change. Working in high-performing teams, you’ll help clients develop growth strategies, improve strategic decision-making and planning, define more effective operating models and develop strategic profit improvement initiatives.


You’ll have the opportunity to grow, too. Our structured learning and development program means you’ll progress personally and professionally. And working as part of a global network, you’ll gain unrivaled experiences across a diverse range of clients, sectors and geographies. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.



Your key responsibilities

  • Contribute to decision-making for Experience Design activities required for projects, i.e. for project x it is necessary to create a mental model, flow, and wires
  • Lead Experience Design execution of individual projects, from brainstorms through quality assurance (QA) and gathering analytics, including, but not limited to: creating ecosystems, user journeys, user flows, wireframes, sitemaps, user scenarios/personas, functional specifications, navigation schemas and clickable prototypes
  • Collaborate closely with Product Managers and other stakeholders in planning, during execution, and post-launch to confirm the Strategy is sound from a consumer experience perspective
  • May involve management and mentorship of more junior experience designers
  • Contribute to estimation, planning, and orchestrating research for projects from UX perspective; Have an understanding of the ROI of time and effort depending on the project and its priority amongst others
  • Introduce new opportunities outside of prescribed brief: emerging technologies, experience concepts trends to your project squad and Experience Design teams
  • Being aware of all necessary data to inform and defend designs
  • Being a fierce customer advocate
  • Present work and rational to key stakeholders and leadership team in a clear and convincing way


Skills and attributes for success:

  • Design skills: Advanced journey mapping (E2E), Experience Design (ExD) and prototyping skills across channels (mobile, web, conversational Ixd) within workstream
  • Strategy: Provides insights and feedback to respective workstream members; Understands how and when to question strategies and facilitate to course correct
  • Project planning: Confidently provides estimates and can decide necessary tasks and planning
  • Authority and leadership: In workstreams, influences project outcomes through confident recommendations and presentation/communication style; Asserts recommendations with help from Lead and/or Executive Director
  • Innovation: Inspires respective workstreams and ExD Team with non-roadmap ideas; Able to execute concepts



To qualify for the role you must have

  • A Bachelor's degree (Master’s preferred) in design-related discipline: Interaction, Information or Interface Design, Industrial or Product Design, Human Computer Interaction (HCI), Design Planning, Graphic Design, Communications
  • 3-5+ years of agency/consulting or in-house experience. Ideally both
  • Strong presentation and communication skills in English and Mandarin (both written and verbal)
  • Experience in designing journey maps, systematic flows and wireframes on large platform projects
  • Experience in planning and estimating work
  • Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
  • Excellent understanding and knowledge of User Centered Design principles and methods
  • Strong self-management skills as well as ability to work as a contributing member of a multi-disciplinary teams
  • Fluency in industry best practices, trends, methodologies and tools
  • Proficiency in Sketch, Photoshop, Smaply, or similar
  • Experience prototyping in code or using programs like, Principle, Pixate or Invision, or similar
  • Familiarity with back-end and front-end development technologies such as HTML5, CSS, Javascript, api’s, etc.
  • Outstanding portfolio of related work


What working at EY offers

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you


About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, experience and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.


Join us in building a better working world.


Apply now.
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelMaster
LanguageEnglish, Mandarin (Putonghua)
Ernst & Young (EY)Accounting and Finance

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directions_walk18 mins walk from Wan Chai Station