Student Care Representative


Technical Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Sales

Job Description

Student Care Representative

The candidate is responsible for assisting students to successfully reach their learning objectives and ensuring student satisfaction. The Student Care Representative provides students with tailor-made study advice within the framework of Learn, Try, Apply, Certify learning methodology and helps students set and meet their learning goals throughout their study course. Level of English required for this role is at or above Upper-Intermediate stage.


  • Ensure new students understand and implement EF’s learning approach 
  • Help students plan and review study progress according to EF’s learning approach
  • Give students study advice within the framework of EF’s learning approach and motivate students to help them reach their study goals
  • Keep students informed and updated on changes within the center
  • Help students utilize class booking tools and other study tools
  • Collect student feedback and cooperate with relevant colleagues to promptly solve issues
  • Organize and coordinate center events to increase student satisfaction and drive retention
  • Complete all administrative duties to a high standard as required


  • Diploma holder or above
  • Level of English required (Upper-Intermediate English skills)
  • Excellent communication skills with fluency in Cantonese
  • Passionate in developing career in in service industry
  • 1 - 2 years’ experience in service or other hospitality industry is preferred
  • Direct sales experience preferred
  • Customer-focused and detail-oriented
  • Good team player in a multi-cultural environment
  • Vocation for service, friendliness and patience
  • Good PC skills (MS Word/Excel/Powerpoint/Browser)
  • Excellent customer services, organizational and time management skills
  • Able to work Saturdays and Sundays due to the nature of our business


Attractive remuneration packages, MPF, Medical & Dental Coverage

Modern, comfortable and Friendly work environment

Working Location:
Successful candidates will be assigned to work at one of our Englishtown Learning Centers located at Causeway Bay, Mongkok, Kwun Tong, Tsuen Wan
or Sheung Shui.

To apply for this position, please send the detailed resume in Word format with expected salary and availability to [email redacted, apply via Jobable]

All information received will be kept in stick confidence and for employment-related purposes only
To learn more about Englishtown, please visit


Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese