Quality Control Centre Agent

Full Time
Intermediate (3-6 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Quality Control Centre Agent

Reporting to Quality Control Centre Supervisor, you will be responsible for -

  • real time monitoring of both network and commercial flights to ensure on-time performance and coordination with airlines and ground handling agents for uplift status
  • handling operational communications with other Hubs and Gateways
  • monitoring uplift status of shipments which passes through Central Asia Hub, and supporting the execution of contingency actions as and when required
  • adhering to standards and protocols of pre-alert, emails, and other shipment monitoring tools with the DHL network
  • interfacing with local country Customer Services for network tracing and investigation of service performance issues
  • Requirements:

    • Post secondary education or Diploma holder or equivalent
    • Minimum 3 years' customer services or clerical experience or university graduate in Logistics or Transportation with some working experience
    • Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
    • Good typing skills and familiar with using MS Word or MS Excel
    • Fluent spoken English and Cantonese, Putonghua is preferred
    • Good analytical, telephone manner or customer services skills
    • Willing to work on 24-hour shift duties

Technical Skills

  • Compliance
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Quality Control
  • Typing