Network Control Group Agent

Intermediate (3-6 years)


Technical Skills

  • Answering Telephones
  • Compliance
  • Corporate Communications
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Quality Control
  • Typing

Job Description

Network Control Group Agent

Reporting to Network Control Group Supervisor, you will be responsible for -

  • real time monitoring of both network and commercial flights to ensure on-time performance and coordination with airlines and ground handling agents for uplift status
  • handling operational communications with other Hubs and Gateways
  • monitoring uplift status of shipments which passes through Central Asia Hub, and supporting the execution of contingency actions as and when required
  • adhering to standards and protocols of pre-alert, emails, and other shipment monitoring tools with the DHL network
  • interfacing with local country Customer Services for network tracing and investigation of service performance issues


  • Post secondary education or Diploma holder or equivalent
  • Minimum 3 years' customer services or clerical experience or university graduate in Logistics or Transportation with some working experience
  • Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
  • Good typing skills and familiar with using MS Word or MS Excel
  • Fluent spoken English and Cantonese, Putonghua is preferred
  • Good analytical, telephone manner or customer services skills
  • Willing to work on 24-hour shift duties
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree to Bachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)