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Network Control Group Agent

Intermediate (3-6 years)


Technical Skills

  • Compliance
  • Corporate Communications
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Quality Control
  • Typing

Job Description

Network Control Group Agent

Working Location :    Chek Lap Kok, DHL Central Asia Hub

Reporting to Network Control Group Supervisor, you will be responsible for -

  • Real time monitoring of both network and commercial flights to ensure on-time performance and coordination with airlines and ground handling agents for uplift status
  • Handling operational communications with other Hubs and Gateways
  • Monitoring uplift status of shipments which passes through Central Asia Hub, and supporting the execution of contingency actions as and when required
  • Adhering to standards and protocols of pre-alert, emails, and other shipment monitoring tools with the DHL network
  • Interfacing with local country Customer Services for network tracing and investigation of service performance issues


  • Post secondary education or Diploma holder or equivalent
  • Minimum 3 years' customer services or clerical experience or university graduate in Logistics or Transportation with some working experience
  • Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
  • Good typing skills and familiar with using MS Word or MS Excel
  • Fluent spoken English and Cantonese, Putonghua is preferred
  • Good analytical, telephone manner or customer services skills
  • Willing to work on 24-hour shift duties
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree to Bachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DHLSupply Chain, Logistics and Freight Forwarding

DHL Express (HK) Ltd. Level 26, Tower 1, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong

directions_walk17 mins walk from Kowloon Bay Station