Lead Qualifier

Full-time

Posted 

Technical Skills

  • CRM
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Sales

Job Description

Lead Qualifier

Working Location: Kowloon Bay

Reporting to Telemarketing Manager, you will be responsible for lead acquisition, sales lead profiling and customers re-qualifying through telephone calls, including cold calls.

Responsibilities:

  • Achieve business Target and KPIs, relevant to revenue, customer base expansion and sales lead generation.
  • Make outbound calls to new customers acquisition & business and product promotion  
  • Handle inbound calls from hotlines referral
  • From calls, obtain customer information and business profile (qualify customers potential)
  • Provide service to customers on account setup and product introduction
  • Make quotes and issue contract for customers when needed
  • Record all customers’ information and business activities in CRM system (COMET)
  • Handle & Support business promotion, program and project as assigned

Requirements:

  • Diploma holder or above with minimum 1 year experience in sales or customer service. Bachelor degree holder with less experience will also be considered
  • Good interpersonal, communication and telephone handling skills
  • Sales and results-oriented, pro-active, self-motivated and possess a positive work attitude
  • Able to work in a dynamic environment
  • Good command of written and spoken English and Chinese (Cantonese and Putonghua)
  • Proficient in MS Office, especially Excel and Word
Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DHLSupply Chain, Logistics and Freight Forwarding

DHL Express (HK) Ltd. Level 26, Tower 1, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong

directions_walk17 mins walk from Kowloon Bay Station