Customs Clearance Support Agent

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Answering Telephones
  • Compliance
  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Typing

Job Description

Customs Clearance Support Agent

Reporting to the Customs Clearance Supervisor, you will be responsible for 

  • facilitating customs clearance of DHL shipments by communicating with HK Customs, Government authorities, and by providing technical advice on clearance requirements to customers.
  • coordinating with customers or overseas DHL counterparts to obtain the necessary shipment information or documents to ensure swift shipment clearance in compliance with regulatory requirements and company policies.

Requirements:

  • Post secondary education, Diploma holder or equivalent
  • Minimum 3 years’ work experience, preferably in airport, airlines, express, international transportation, freight forwarding
  • Experience in customs clearance matter, license, and permit handling is an advantage 
  • Good telephone manner, customer services, analytical, communication and inter-personal skills
  • Fluent spoken and written English and Cantonese, Putonghua is preferred
  • Proficient in PC skills, including hands-on application of MS office such as MS Word, Excel and PowerPoint with typing speed of 30 wpm
  • Willing to work on 24-hour shift duties
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DHLSupply Chain, Logistics and Freight Forwarding

DHL Express (HK) Ltd. Level 26, Tower 1, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong

directions_walk17 mins walk from Kowloon Bay Station