DHL

Customs Clearance Support Agent

DHL
Full Time
Central
Non-specified
Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Customs Clearance Support Agent

Reporting to the Customs Clearance Supervisor, you will be responsible for 

  • facilitating customs clearance of DHL shipments by communicating with HK Customs, Government authorities, and by providing technical advice on clearance requirements to customers.
  • coordinating with customers or overseas DHL counterparts to obtain the necessary shipment information or documents to ensure swift shipment clearance in compliance with regulatory requirements and company policies.

Requirements:

  • Post secondary education, Diploma holder or equivalent
  • Minimum 3 years’ work experience, preferably in airport, airlines, express, international transportation, freight forwarding
  • Experience in customs clearance matter, license, and permit handling is an advantage 
  • Good telephone manner, customer services, analytical, communication and inter-personal skills
  • Fluent spoken and written English and Cantonese, Putonghua is preferred
  • Proficient in PC skills, including hands-on application of MS office such as MS Word, Excel and PowerPoint with typing speed of 30 wpm
  • Willing to work on 24-hour shift duties

Technical Skills

  • Answering Telephones
  • Compliance
  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Typing