Customs Clearance Broker

Full Time
Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Customs Clearance Broker

Reporting to Customs Clearance Supervisor, you will be responsible for

  • reviewing flight manifest data for any sensitive inbound shipments and transshipments
  • finalizing flight manifests for customs declaration of inbound shipments and transshipments
  • monitoring the customs clearance status and liaison with Customs & Airlines to expedite flight pre-clearance with supporting documents
  • assembling supporting documents, e.g. license, permit and lodge e-manifest to the Government for in/outbound hub flights
  • updating system with duty charges to create IAS invoice and submitting outbound manifest data to respective airlines
  • performing the above tasks in accordance to DHL performance standards, the regulatory requirements and the instructions of customs in a timely manner


  • Diploma holder or equivalent
  • Minimum 3 years’ work experience, preferably in airport, airlines, express, international transportation, freight forwarding
  • Experience in customs clearance matter, license, and permit handling is an advantage
  • Good customer services, analytical, communication and inter-personal skills
  • Fluent spoken and written English and Cantonese, Putonghua is preferred
  • Proficient in PC skills, including hands-on application of MS office such as MS Word, Excel and PowerPoint with typing speed of 30 wpm
  • Willing to work on 24-hour shift duties

Technical Skills

  • Customer Service
  • Invoicing
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Typing