Customer Service Representative (Customer Contact Centre) 5 days work



Technical Skills

  • Answering Telephones
  • Customer Service
  • Order Processing
  • Shipping
  • Typing

Job Description

Customer Service Representative (Customer Contact Centre) 5 days work

Working Location : Kowloon Bay

Working Hours : Monday – Sunday, including public holidays 7:30 a.m. - 10:30 p.m. (5 days, average 44 hours per week)

You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline. You will handle customer enquiries, order booking and shipment tracing, as well as to solve the problems and complaints from customers.


  • Post-secondary education (English & Chinese passed in HKCEE / HKDSEE or equivalent)
  • More than 1 year customer service experience, preferably in contact centre environment
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Customer-focus with good telephone manner
  • Good interpersonal and communication skills
  • Good team-spirit and problem solving skills
  • Self-motivated and able to work under pressure
  • Basic PC knowledge and good typing skills
  • Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered
Employment TypeFull-time
Education LevelLower Secondary to Upper Secondary / Diploma
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DHLSupply Chain, Logistics and Freight Forwarding

DHL Express (HK) Ltd. Level 26, Tower 1, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong

directions_walk17 mins walk from Kowloon Bay Station