Customer Service Representative (Customer Contact Centre) 5 days work

Full Time
Junior (less than 3 years)
Upper Secondary / IB / A Level / NVQ
English, Cantonese, Mandarin (Putonghua)

Job Description

Customer Service Representative (Customer Contact Centre) 5 days work

Working Location : Kowloon Bay

Working Hours : Monday – Sunday, including public holidays 7:30 a.m. - 10:30 p.m. (5 days, average 44 hours per week)

You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline. You will handle customer enquiries, order booking and shipment tracing, as well as to solve the problems and complaints from customers.


  • Post-secondary education (English & Chinese passed in HKCEE / HKDSEE or equivalent)
  • More than 1 year customer service experience, preferably in contact centre environment
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Customer-focus with good telephone manner
  • Good interpersonal and communication skills
  • Good team-spirit and problem solving skills
  • Self-motivated and able to work under pressure
  • Basic PC knowledge and good typing skills

Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

Technical Skills

  • Answering Telephones
  • Customer Service
  • Order Processing
  • Shipping