Customer Service Executive (Key Account Support)

Intermediate (3-6 years)

Technical Skills

  • Answering Telephones
  • Corporate Communications
  • Customer Service
  • Microsoft Excel

Job Description

Customer Service Executive (Key Account Support)

Working Location : Kowloon Bay

Working Hours : Monday to Friday 9:00 a.m. - 7:30 p.m. and Saturday 9:00 a.m. - 6:00 p.m. (average 40 hours per week)

You will be responsible for providing quality customer services to our key customers, such as handling all their enquiries and complaints, performing shipment tracing, preparing reports and conducting courtesy visits.

Requirement :

  • Post-secondary education or above
  • At least 3 years' customer service experience, preferably in service industry or customer service field
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Customer-focus, flexible, initiative and able to work under pressure
  • Good spoken and written English and Chinese, knowledge in Putonghua is an advantage
  • Good PC knowledge especially in MS Excel
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelUpper Secondary / Diploma
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DHLSupply Chain, Logistics and Freight Forwarding

DHL Express (HK) Ltd. Level 26, Tower 1, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong

directions_walk17 mins walk from Kowloon Bay Station