Customer Service Executive (Claims & Complaint)

Intermediate (3-6 years)

Technical Skills

  • Answering Telephones
  • Customer Service
  • Typing

Job Description

Customer Service Executive (Claims & Complaint)

Working Location : Kowloon Bay

Working Hours : Monday to Friday 9:00 a.m. - 6:30 p.m. and Saturday 9:00 a.m. - 1:00 p.m. (average 40 hours per week)


You will be responsible for handling inquiries, complaints and claims independently and professionally; participating in customer loyalty program; reflecting customers' feedback to management, providing solutions for improving customer service quality and assisting in various projects responsible by the team. You will also work closely with other departments/ international network/ insurance company to meet customer's request and work with other team members to maintain overall performance standards.


  • Post-secondary education (English & Chinese passed in HKCEE / HKDSEE or equivalent)
  • at least 4 years’ customer service experience (with 2 years CS experience in DHL)
  • Good spoken & written English and Chinese, knowledge in Mandarin is an advantage
  • Initiative and self-motivated
  • Customer-focus, open-minded, flexible, logical and systematic thinking
  • Good interpersonal, communication skills and telephone manner
  • Good team-spirit and problem solving skills
  • Able to work under pressure and independent
  • Basic PC knowledge and good typing skills
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DHLSupply Chain, Logistics and Freight Forwarding

DHL Express (HK) Ltd. Level 26, Tower 1, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong

directions_walk17 mins walk from Kowloon Bay Station