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Customer Service Advisor (Hotline / Tracing Team) 5 days work



Technical Skills

  • Corporate Communications
  • Customer Service
  • Typing

Job Description

Customer Service Advisor (Hotline / Tracing Team) 5 days work

Working Location Kowloon Bay

Working Hours : Monday - Sunday, including public holidays 07:30-22:30 (5 days, average 44 hours per week) 

You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline. You are required to handle shipment tracing and customer complaints, as well as to resolve customer enquiries and problems.

Requirements :

  • Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
  • More than 1 year customer service experience, preferably in logistic industry (Candidate with more than 3 years customer service experience will be considered as Customer Service Executive) 
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage 
  • Good PC knowledge and typing skill with 40 wpm
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Customer oriented, flexible, initiative and able to work under pressure

Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

Employment TypeFull-time
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DHLSupply Chain, Logistics and Freight Forwarding

DHL Express (HK) Ltd. Level 26, Tower 1, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong

directions_walk17 mins walk from Kowloon Bay Station