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Courier Manager

Intermediate (3-6 years)


Technical Skills

  • Microsoft Excel
  • Microsoft Word
  • Supply Chain Management

Job Description

Courier Manager

Working Location: Cheung Sha Wan

Reporting to the Service Centre Manager of Hong Kong Service Centre, you will be responsible for:

  • Assisting the Service Centre Manager on manpower allocation to ensure efficient pick-up and delivery services to meet customer needs
  • Monitoring the performance of all courier team members and driving for high productivity
  • Cultivating good team spirit within team and motivate team members for performance excellence
  • Working closely with Warehouse Managers to ensure all in/out bound shipments are properly handled and in line with company standards and procedures
  • Communicating and coordinating with internal and external parties for shipment processing status and other operational issues
  • Monitoring and working closely with subcontractors to ensure service levels provided are up to standards
  • Decision making in daily operations in the absence of Service Centre Manager


  • Certificate / Diploma in Logistics, Supply Chain or other related disciplines
  • Minimum 5 years’ experience in transportation/ logistics industry; with at least 2 years’ experience as Lead Courier / Lead Agent / Team Leader
  • Knowledge of DHL operations systems / processing and with IATA related certification are advantageous
  • Holding of a valid driving license of Class 1 and 2
  • Possesses good geographical & product knowledge
  • Able to communicate in both written and spoken English and Cantonese, knowledge in Putonghua is an advantage
  • Independent, responsible, initiative, customer-oriented and self-discipline
  • Capable of multi-tasking and able to work under job pressure
  • Familiar with MS Word and Excel
  • Shift duty is required
  • Job rotation to warehouse team and other Service Centres is required
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DHLSupply Chain, Logistics and Freight Forwarding

DHL Express (HK) Ltd. Level 26, Tower 1, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong

directions_walk17 mins walk from Kowloon Bay Station