Customer Services Officer – RMA(Full Time / Part Time)

DGS Group
Part Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

Customer Services Officer – RMA(Full Time / Part Time)

Job Responsibilities: 

  • Assist Customer Services and RMA Department to arrange remote pick up with courier for missing or wrong items / warranty return / damage items and provide invoice and AWB to customer directly through RMA system
  • Post sales ticket, follow up, review and monitoring the tickets from customer inquiry till ticket closure including logistics administrative issues, goods receiving, outlook checking
  • Assign the ticket to RMA for future warranty repairing, create dummy invoice & reship back to customers if necessary
  • Provide analysis reports on tickets for management to review (i.e. No. of total ticket, new ticket and pending ticket with technical reasons etc.)
  • Follow up and coordinate issues and projects related to increase customer satisfaction and other duties as assigned by Logistic Manager

Job Requirements: 

  • Higher Diploma in Business Management / Logistics / Supply Chain Management or related disciplines
  • Candidate with working experience in product (Camera,Mobile & Tablets) and logistic or related field is highly preferred
  • Mature and able to work independently and under pressure, strong communication skills, capable of communicating with people at all levels
  • Strong analytical, problem solving, interpersonal, planning & organizational skills are essential
  • Ideally, have some work exposure in a multinational corporation environment and Ecommerce business field
  • Independent, proactive with positive and hands-on attitude, able to meet tight time line in a dynamic and fast-paced environment;
  • Proficient in MS Office including MS Word, Excel, Navision or other ERP system
  • Good command of written and spoken English and Chinese

** Candidates without HK working permit will NOT be considered. 

Attractive remuneration package, commission and incentives are available for quality performance will be offered to the right candidates. Interested parties please send full resume with available date, present and expected salary to [email redacted, apply via Jobable]


Technical Skills

  • Analytics
  • Customer Service
  • e-commerce
  • Futures
  • Invoicing
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Sales
  • Supply Chain Management