Customer Service & Sales Support Officer – English

DGS Group
Full Time
Junior (less than 3 years)

Job Description

Customer Service & Sales Support Officer – English

Location: Lai Chi Kok

Job Responsibilities:

  • Provide customer service to customers buying online
  • Use phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services
  • Manage order processing cycle with other departments
  • Helping customers in the online buying journey
  • Helping customers to resolve any post-sales issues

Job Requirements:

  • Excellent customer services experience using phone, instant messaging and email
  • Must be proficient in written and verbal English.
  • Photographic, Mobile Phone and / or Tablet PC Knowledge or experience is a benefit
  • Must have strong attention to details and customer focus
  • MUST willing to work on afternoon shift (8 hours / day including European time zone)
  • Able to work independently, autonomously as well as multi-task working
  • Immediately available preferred
  • Fresh graduates will also be considered
  • Knowledge of any other language(s) will be added advantage

** Candidates without HK working permit will NOT be considered. 

Attractive remuneration package, commission and incentives are available for quality performance will be offered to the right candidates. Interested parties please send full resume with available date, present and expected salary to [email redacted, apply via Jobable]

Technical Skills

  • Customer Service
  • Order Processing
  • Sales