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VP / AVP, Solution Delivery Management

Intermediate (3-6 years)


Technical Skills

  • Corporate Communications
  • ITIL

Job Description

VP / AVP, Solution Delivery Management

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for nine consecutive years from 2009 to 2017.


  • Co-ordinate the incidents meeting and work with all related parties to provide recovery actions and plans
  • Follow defined incident and problem escalation path when needed, as defined in the escalation policy
  • Notify the participants in the Incident and Problem Management process when standards and procedures are not being followed
  • Escalate issues in a timely and appropriate fashion
  • Identify incidents and problems which need special attention or escalation
  • Oversee creation and availability of process reports, analyzing reports
  • Oversee completeness and integrity of information collected to conduct daily operations
  • Establish measurements and targets to improve process effectiveness and efficiency
  • Act as an escalation focal point for all roles involved in the process
  • Lead the problem management process to perform the incident root cause analysis (RCA)
  • Ensure the preventive actions are implemented
  • Governance of the Regional Team to deliver their services


  • Degree in Information Technology or equivalent
  • Extensive working experience in Incident Problem area (at least 5 years or above), preferably familiar with banking environment.
  • ITIL Foundations certification
  • Written/verbal communications skills in English and Cantonese
  • Good IT technology knowledge
  • Strong analytical and problem-solving skills
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
QualificationITIL Practitioner Level