Senior Officer / Officer, Authorization & Fraud Detection, Legal & Compliance and Secretariat

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Negotiation

Job Description

Senior Officer / Officer, Authorization & Fraud Detection, Legal & Compliance and Secretariat

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for nine consecutive years from 2009 to 2017.


Responsibilities

  • Ensure that 100% of transactions input are accurate, timely and in accordance with procedures and guidelines and customers’ instructions are within established Delegation of Authority
  • Provide and maintain efficient authorization services to our customers
  • Handle cardholder's enquiries and complaints
  • Perform online account monitoring via early warning fraud detection system
  • Contact cardholder for transaction confirmation and/or account replacement issues
  • Support fraud operation duties

Requirements

  • University graduate or equivalent OR Secondary education plus 5 years or above experience on consumer banking
  • preferably with 2 years working experience in credit card related area.
  • Prepared to work on shift
  • Good command of written and spoken English and Chinese; proficiency in Putonghua is preferred
  • Good interpersonal, communication, and negotiation skills
  • Willing to work on 24-hour shift (with shift allowance) that are in line with operational needs

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)