Senior Officer, Account Services, Consumer Banking Operations



Technical Skills

  • Accountancy
  • Compliance
  • Invoicing
  • Settlements

Job Description

Senior Officer, Account Services, Consumer Banking Operations

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.


  • Process customer information enquiry requests including account record investigation, preparation of reply letters, debit notes & vouchers; place hold code to deceased/ bankrupt/ winding up customer accounts and Caution List update;
  • Ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual and report problem to supervisor immediately ;
  • Process public record search services including land search, BR search and company search and related invoice settlement with service providers;
  • Process Caution List record maintenance; 
  • Returned mails sorting and handling;
  • Handle world check on Enterprise Wide Surveillance System (EWSS) to identify if there is potential hit of customer that need further investigation;
  • Understand the bank policies on information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately.

  • Degree holder;
  • Min. 2 -3 years experience in general banking and with basis general bank law knowledge;
  • Relevant experience and knowledge of court order, bankruptcy/ winding up and deceased case handling is an advantage;
  • Being attentive to details of assigned job;
  • Ownership of results and commitment to personal goals;

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Employment TypeFull-time
Education LevelBachelor