Production Support Manager, T&O

Lead (more than 10 years)


Technical Skills

  • ITIL
  • Microsoft SQL Server
  • Process Improvement
  • Root Cause Analysis
  • SQL

Job Description

Production Support Manager, T&O

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for nine consecutive years from 2009 to 2017.


  • Manage high severity incidents with customer impact with focus of recovering services as soon as possible;
  • Focus to incident trends to close the loop on problems/incident;
  • Drive root cause analysis and improvement actions to prevent re-occurrence of problem incident;
  • Maintain technical and functional knowledge on applications systems supported;
  • Manage and monitor activities to ensure availability of application;
  • Contribute and drive AIPC process improvement initiative;
  • Build a trusted relationship with team members, business users and IT vendors.


  • University degree or equivalent in Information Technology or related discipline;
  • At least 10 years of industry experience in Information Technology and 5 years of experience in banking industry, with focus in incident & problem management; 
  • Experience in Applications Software Delivery Life Cycle and Applications Maintenance of consumer banking systems (e-Channels) is required;
  • Experience in Infrastructure Services is an advantage;
  • Certification in ITIL Foundation and exposure in mainframe, mid-range and open system implementation is preferred;
  • Strong interpersonal and collaboration skills; with ability to deal with people at all levels;
  • Technical experience in web technologies, mobile application, CICS and IBM MQ, Wintel Server, Tivoli software, Microsoft SQL Server is preferred.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Employment TypeFull-time
Career LevelLead (more than 10 years)
Education LevelNon-specified
QualificationITIL Practitioner Level