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Customer Service Officer (Corporate Banking), IBGO Business Care, Technology & Operations

DBS Bank

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Customer Service Officer (Corporate Banking), IBGO Business Care, Technology & Operations

Intermediate (3-6 years)


Technical Skills

  • Answering Telephones

Job Description

Customer Service Officer (Corporate Banking), IBGO Business Care, Technology & Operations

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for eight consecutive years from 2009 to 2016.


  • Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products in an effective and efficient manner in order to achieve total customer satisfaction and KPIs
  • Understand customers’ needs and provide appropriate solution
  • Provide advisory service / insight to cope with customer needs, if needed
  • Solicit customers’ feedback and identify problem trends for improvement actions
  • Record, track and coordinate the resolution of all customer queries/feedbacks
  • Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs
  • Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
  • Handle ad-hoc projects or customer issues analysis


  • Degree or diploma holder 
  • Minimum 3 years of experience serving Trade/Cash/Corporate Banking customer
  • Relevant knowledge and working experience on Trade Products scope and familiar with ICC Uniform rules
  • Good telephone manner with attentive listening, good communication skills 
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Proficient in Microsoft Office applications
  • Knowledge in Finacle system will be a plus

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. 

Please check out our recruitment video on Customer Service Specialist for more information. Kindly submit an online application at

We regret only shortlisted candidates will be notified.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DBS BankFinancial Services, Retail and Commercial Banking

G/F, The Center, 99 Queen's Road Central, Central, Hong Kong

directions_walk8 mins walk from Central Station