Customer Service Manager, Consumer Banking & Wealth Management Group

Intermediate (3-6 years)


Technical Skills

  • Anti Money Laundering (AML)
  • Financial Advising
  • Know Your Customer (KYC)
  • Operational Risk

Job Description

Customer Service Manager, Consumer Banking & Wealth Management Group

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.


Oversee and monitor the day-to-day service operation and back office support of the branch

Manage the counter & cash operations, and overall branch security control through effective monitoring & custody of cash, valuables, vault/security keys and working stock

Verify, override and authorize banking transactions within their authorities, and provide second level check to authorize transactions

Recognize irregular or suspicious transactions and take appropriate steps to reduce operational risk and prevent loss while ensuring proper disposition of non-compliant & unusual/ suspected fraud items

Work closely with the Branch Manager to lead operation staff to provide the best customer experience in the branch, ensuring the Bank’s required service standards & models are met and the pre-set satisfaction level in various customer surveys/tracking programs are achieved

Build trust & morale among operation staff; provide on-going motivation, feedback, coaching & on-the-job training to support staff development & career advancement

Ensure the operations is strictly adhered to all internal policies & procedure, guideline, including the staff licensing, fit and properness of staff, anti-money laundering policy, Know Your Customer (KYC) principles and refined sales process


Degree holder in Business or Finance related disciplines

Minimum 5 years of relevant experience in branch network of consumer banking, 3 years of which should be at managerial level

Qualified to carry out regulated activities in Insurance (General, Long-term and Investment-linked Long-term) under the Hong Kong Federation of Insurers (HKFI)  and in Investment (Type 1 & 4) under Securities & Futures Ordinance (SFO)

Good knowledge of rules and regulations for financial advisory and banking related services, trend and anticipatory changes

Customer focused; demonstrated ability to make decision and take action to attain the desired outcome

Good command of written and spoken English & Chinese. Fluency in Putonghua is an advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese