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Customer Service Executive, Telemarketing, Consumer Banking Group & Wealth Management

DBS Bank

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Customer Service Executive, Telemarketing, Consumer Banking Group & Wealth Management

Full-time

Posted 

Technical Skills

  • Answering Telephones
  • Compliance
  • Customer Service
  • Sales

Job Description

Customer Service Executive, Telemarketing, Consumer Banking Group & Wealth Management

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.


Responsibilities
 

  • Handle phone-in applications and enquires of Unsecured loans, Credit Card loans & Banking related products and services
  • To conduct out-going calls to provide Unsecured loans, Credit Card loans & Banking related products and services
  • To perform end-to-end application follow up process in which required to follow up missing documents, conduct loan confirmation and handle other sales related tasks
  • To strictly follow the required operational procedures and workflow
  • To comply with both external regulatory codes and internal compliance policy



Requirements

  • Secondary Education (HKCEE/DSE) holder or equivalent
  • Minimum 1 year of experience in customer services or sales
  • Good telephone manner and communication skills
  • Presentable, pleasant and polite
  • Meet and exceed sales target
  • Good command of written and spoken English and Chinese; fluency in Putonghua is an advantage

 
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Employment TypeFull-time
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)
DBS BankFinancial Services, Retail and Commercial Banking

G/F, The Center, 99 Queen's Road Central, Central, Hong Kong

directions_walk8 mins walk from Central Station