Customer Service Executive, Phone Banking, Vickers Online (6-month)

Contract, Full-time
Intermediate (3-6 years)

Technical Skills

  • Customer Service
  • IPO
  • Sales
  • Settlements

Job Description

Customer Service Executive, Phone Banking, Vickers Online (6-month)

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.


  • Handle inbound calls in 24 hours shift duties to deliver quality service to the customers, attain
  • high customer satisfaction and exceeding business goals
  • Handle customer enquiries regarding settlement, dividend payment, IPO issues, etc. / complaints or refer the case to the appropriate parties for resolution and reply.
  • Handle customer account related enquiries such as account balance, position, commission charges, change of address, payment, cashiering methods, etc. / complaints or refer the case to the appropriate parties for resolution and reply
  • Provide dealing services: enter/amend/cancel order, check order status and history, quotes & news, executions issues & trade dispute, etc
  • Handle outbound follow up calls to customer on account related matters
  • Attend to enquiries via info-mail and handle client complaints when required
  • Post secondary with over 3 years’ solid customer servicing experience or University graduate with minimum 1 years of relevant experience in the dealing firm or banking industry
  • Able to work independently and work under pressure
  • Good interpersonal and communication skills
  • Good team player, initiative, sales oriented and self motivated
  • Positive attitude, excellent customer servicing, cross-selling and problem solving skills
  • Be responsive to any ad hoc duties or other duties that may be assigned
  • Ability to recognise and ensure quality and compliance in the course of work
  • Sound knowledge in Dealing operations
  • Proficiency in spoken and written Chinese / English and fair Putonghua
  • Proficient in MS Office & PC applications 
  • Related qualifications as Relevant Individual License/ SFO requirements
  • Willingness to work for 24 hrs shift (overnight shift)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Employment TypeContract, Full-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)