DBS Bank

Customer Service Executive (Phone Banking), Customer Centre, Technology & Operations

DBS Bank
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree to Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Customer Service Executive (Phone Banking), Customer Centre, Technology & Operations

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

<<For application, please call our recruitment hotline at 2290 8719 or submit an online application at www.dbs.com/hk/en/careers>>


  • Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
  • Implement customer retention programs and identify cross-selling opportunities proactively
  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements


  • Post secondary or above, preferably degree holder in any disciplines
  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
  • Customer-focused with excellent communication and interpersonal skills
  • Able to work in shifts on weekends and public holidays
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
  • Fresh graduate will be considered

Apply Now


We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Kindly call our recruitment hotline at 2290 8719 or submit an online application at www.dbs.com/hk/en/careers .


We regret only shortlisted candidates will be notified.


Technical Skills

  • Compliance
  • Customer Service
  • Sales