DBS Bank

AVP, Strategy & Quality Management, Risk Management Group

DBS Bank
Full Time
Senior (6-10 years)

Job Description

AVP, Strategy & Quality Management, Risk Management Group

Location: Hong Kong

DBS. Living, Breathing Asia.


DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.


  • Review the overall workflows / collection strategies and recommend collection actions to best control the delinquency rate, flow rate, Non-Performing Loans as well as Credit Loss Allowance.
  • Perform quality reviews on the overall service performance of various teams in Collection Centre and provide frequent feedback to the teams for continuous service quality enhancement
  • Develop training programs for Collection Centre to enhance the overall collection knowledge 
  • Handle and resolve priority complaints with best possible solutions 


  • Degree holder in any discipline
  • Minimum 7 years of collection experience in Consumer Banking
  • In-depth knowledge in banking operations especially in collection field
  • Familiar with guidelines / regulations laid down in the Code of Banking Practice, Code of  Practice on Consumer Credit Data and HKMA Supervisory Manual
  • Customer centric and possess good communication and presentation skills 

Apply Now


We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.


We regret only shortlisted candidates will be notified.