AVP, Customer Management

Senior (6-10 years)


Technical Skills

  • Compliance
  • Costing
  • Sales

Job Description

AVP, Customer Management

Location: Hong Kong

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for eigth consecutive years from 2009 to 2016.


  • Plan and execute different acquisition and cross-selling strategies & initiatives to achieve business KPI on both customer EOP & portfolio growth
  •  Synergize across product teams to strengthen value proposition and drive effective business initiatives implementation
  •  Work and coordinate with different business unit to facilitate sales effectiveness and boost sale productivity
  • Drive local implementation of different regional initiatives and ensure seamless execution and comprehensive tracking and learning
  • Establish effective relationship and ensure smooth communication with both internal and external stakeholders
  • Ensure operations, workflows and processes are proper and effective, in compliance with internal and external guidelines
  •  Manage & scrutinize marketing expenditure and ensure cost efficiency


  • Degree holder in Business Administration or related disciplines
  •   Minimum 7 years of relevant experience, preferably in segment marketing in financial institutions
  •   Sound knowledge of banking/ financial related services
  •   Independent, self-starter with tenacity to succeed
  •   A good team player with strong analytical and communication skills
  •   Good command of both written and spoken English and Chinese

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
LanguageEnglish, Cantonese