Dairy Farm International

Technical Clerk - Call Center

Dairy Farm International
Full Time
Quarry Bay
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree

Job Description

Technical Clerk - Call Center

Location: Quarry Bay 鰂魚涌

7-Eleven possesses the largest retail store network with over 900 convenience stores in Hong Kong and Macau. Apart from providing quality fresh, fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energetic and high-caliber individuals to join our team.

Technical Clerk - Call Center

The Job:

  • Answer calls and respond to emails and data input into the computerized facilities management system
  • Handle customer inquiries regarding facilities management issues both telephonically and by email
  • Research required information using available resources. Route calls to appropriate resource as well as follow up internal stakeholders calls; where necessary
  • Manage and resolve internal stakeholders complaints and to provide internal stakeholders with product and service information. To identify and escalate priority issues
  • Provide complete call logs and to produce call reports

The Person:

  • Diploma graduate with 1-year relevant experience
  • Knowledge of call center telephony and technology
  • Good data entry and typing skills
  • With sound analytical & systematical mindset
  • Skillful on using MS-Office (Access, Excel & Word)
  • Proactive & enthusiastic, and willing to learn

Technical Skills

  • Data Entry
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Typing