Dairy Farm International

Service Analyst (IT Support - Retail Systems Support)

Dairy Farm International
Full Time
Kwai Chung
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

Service Analyst (IT Support - Retail Systems Support)

Location: Kwai Chung 葵涌

Dairy Farm is a leading pan-Asian retailer operating over 6,400 outlets, and employing over 170,000 people across 11 countries. Dairy Farm’s total annual sales exceeded US$13 billion and has a customer base of over 1 billion consumers across its highly diversified businesses. The Group operates supermarkets, health and beauty stores, convenience stores, home furnishings stores and restaurants under well known brands ranging from Wellcome and Mannings, to 7-Eleven, and IKEA. With such a broad offering and wide geographic reach, we welcome applications from candidates with a passion for retail, and a pioneering spirit to join our expanding team.

Service Analyst (IT Support - Retail Systems Support)

The Job

  • Provide day-to-day second level support on retail stores systems from business office, conduct problem diagnosis in resolving stores IT issues and system incidents
  • Maintain existing IT systems in an organized and proactive manner whilst ensuring the day-to-day support service can meet the business SLA
  • Prepare and update store system support procedures on a timely basis, and whenever deemed necessary upon request
  • Prepare regular KPI reports for the department regarding service performance
  • Conduct IT testing and user training on stores IT systems and peripherals
  • Work closely with IT Project Manager(s) to implement new technology into stores environment, and provide input to project management and execution plans
  • Handle ad hoc requests as assigned by team supervisor or manager
  • Required to work outside normal office hours and on roster duties as assigned by team supervisor or manager


 The Person

  • Higher Diploma Information Technology or a related discipline
  • Preferably with 2 years of work experience in supporting Point of Sales systems, IT devices and peripherals in chain-stores environment
  • Experience in VB, JAVA scripts, UNIX/LINUX and Windows based applications will be advantageous
  • Good knowledge of Microsoft Office Suite
  • Good command of spoken and written English and Chinese
  • Good communication and interpersonal skills with customer-oriented attitude
  • A good team player with independent and helpful working attitude


Technical Skills

  • Java
  • JavaScript
  • Linux
  • Project Management
  • Sales
  • Training
  • UNIX
  • Visual Basic