Online Sales Coordinator


Technical Skills

  • Answering Telephones
  • Customer Service
  • Order Processing
  • Sales

Job Description

Online Sales Coordinator

Location: Shatin 沙田

Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 135,000 co-workers and operations in 43 countries. We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too.

Online Sales Coordinator


  • Responsible for sales order processing and follow-up
  • Handle general enquiries and complaints, provide effective and efficient solutions to customers
  • Provide sales assistance and advice to online customers
  • To document all work in accordance with standards


  • Form 5 or above, with minimum 2 years' working experience in customer service field
  • Passion in home furnishing and IKEA culture & values
  • Good telephone manner and customer-oriented
  • Good command of both English and Chinese; fair in Mandarin
  • Hands-on PC knowledge
  • Working in Shatin and shift duties are required
  • 9 hours per shift (10:00 a.m. – 7:00 p.m.) including weekends and public holidays

To understand more about IKEA, please visit our company website at

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Employment TypeFull-time
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Dairy Farm InternationalRetail and e-commerce

11/F Devon House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

directions_walk4 mins walk from Quarry Bay Station