Learning & Development Officer

Intermediate (3-6 years)

Technical Skills

  • Corporate Communications
  • Customer Service
  • Project Management
  • Training

Job Description

Learning & Development Officer

Location: Shatin 沙田

Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 135,000 co-workers and operations in 43 countries. We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too.

Learning & Development Officer

Job Responsibilities:

  • Develop training materials through training needs analysis, course identification and learning matrix design
  • Conduct Induction briefing programs, Customer Service trainings, soft skills and IKEA Culture & Values Training for all staff
  •  Being a role model & apply training content into daily lives
  • Maintain and update all training materials in line with the latest operations development as well as employee training records
  • Convey IKEA Culture & Values to all staff through different development program and events
  •   Responsible to search and coordinate with vendors for appropriate training programs to meet the training & development needs
  • Handle training administration & arrangement in order to achieve overall effectiveness
  • Assist in ad hoc projects

Job Requirements:

  • Guided by IKEA values and passion for Home Furnishing
  • Passionate about people and their development
  • Enjoy sharing the knowledge and skills with others
  • Passion in learning new ideas and support innovative ways of working
  • Good understanding in market knowledge & trends in L&D
  • Excellent presentation, facilitation, communications, interpersonal and project management skills
  • Well-organized and detailed-minded to work in a dynamic environment
  • Strong analytical and ability to make sensible judgment
  • Proficient in using visual aids to facilitate training classes
  • Good command of written & spoken English, Cantonese and Mandarin
  • Geographically mobile
  • 4+ years of solid experience in Training & Coaching, exposure in retail industry is a plus
  • Candidates with less experience will be considered as Assistant Learning and Development Officer

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Dairy Farm InternationalRetail and e-commerce

11/F Devon House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

directions_walk4 mins walk from Quarry Bay Station