IT Programme Manager, Point of Sale (POS)


Technical Skills

  • Agile
  • Budgets
  • Cash Handling
  • Change Management
  • Forecasting
  • Microsoft Outlook
  • POS
  • Project Management
  • Project Planning
  • Scrum
  • Stakeholder Management
  • Vendor Management

Job Description

IT Programme Manager, Point of Sale (POS)

Location: Quarry Bay 鰂魚涌

Job Purpose

A fantastic opportunity has arisen within the Group IT team for a Programme Manager to drive forward the delivery of Point of Sale (POS) portfolio.

The successful candidate will be responsible for defining and implementing a new POS solution across a number of markets working in collaboration with local IT teams and 3rd party vendors. The role reports into the Group IT Director owning the portfolio for all customer-facing technology.

This role is a key part of Dairy Farm’s focus on developing an omni-channel environment to provide a relevant, engaging customer experience across all 11 markets that we operate within.

Key Accountabilities

Owning and Driving Forward Programme Plans

  • Defining and driving forward delivery plans across the POS portfolio covering multiple projects working closely with internal and 3rd party vendor teams
  • Responsible for planning and optimising resources in line with business change priorities so that a realistic delivery programme is established and run
  • Proactively managing project risks, issues, assumptions and dependencies - being clear on the available options and associated consequences in delivering plans
  • Preparing and managing forecasts to cover the development and ongoing tracking of project budgets
  • Ensuring adherence to internal processes, governance, tools and templates

Stakeholder Management

  • Working closely with senior stakeholders across business unit s to understand local business needs and how best to deliver innovative solutions to meet and exceed expectations
  • Developing strong working relationships across the IT leadership teams and peers to support the delivery of project plans
  • Managing and strengthening partnerships with 3rd party vendors to develop a shared understanding of what needs to be delivered
  • Communicating clearly, concisely and with confidence across all levels

Team Working & Thought Leadership

  • Working in close collaboration (in a matrix-based environment) across all internal IT and 3rd party vendor teams
  • Providing support and coaching to others – share experience around project management discipline, skills and digital competencies
  • Acting as a role model to others – keeping your skills up-to-date by keeping up with the latest technology and market trends

Experience – You have…

  • A proven track-record in delivery of POS solutions in a multi-country/multi-banner environment
  • Significant programme management experience covering a complex programme/portfolio of IT Change projects in a challenging environment
  • Ability to prepare detailed plans, actively manage significant risks /  issues and strong financial control with budgets exceeding c$5m
  • Ability to influence and communicate effectively with senior (C-Level) executives
  • Demonstration of working in a matrix team - across a range of IT teams focused on delivering the best outcome on time, within budget and to agreed quality standards
  • Managed people – either directly or through coaching others
  • Proven vendor management experience dealing with multiple vendors
  • Fluent communication skills in spoken and written English

Experience – You might also have…

  • Implementation experience using PCMS, NCR or Diebold-Nixdorf POS solutions
  • Completed roll-outs of either NCR or Diebold-Nixdorf Self Check-out solutions
  • Involvement in the rollout of closed-loop cash handling solutions
  • Business and Operations Knowledge within Retail Industry (covering Food, Health & Beauty and Convenience businesses)
  • Working knowledge and experience of AGILE SCRUM


  • PMP, PRINCE2, PMI Qualifications
  • AGILE Background (SCRUM or others)

This job might be for you if…

  • Analysis and decision making/Thinking skills
    • You enjoy solving problems - consistently adopting strong, logical thinking when solving problems. If you don’t know the answer, you’ll keep on investigating until you find it.
    • You think on the longer-term consequences of decisions. You demonstrate a broad outlook and ability to think medium to long-term.
    • You are able to adapt and react quickly to changing priorities.
  • Influencing skills
    • You demonstrate clear leadership and the ability to influence and persuade across all levels, particularly with senior C-level executives.
    • You work closely with internal and 3rd party vendor teams to ensure a common shared understanding of vision, objectives and goals.
  • Customer focus/Execution Capability
    • You are keen to know the customer better. You want to know what challenges they face to help serve them better.
    • You have a relentless focus and passion for delivery. You achieve a huge amount of important work for our customers. You make a positive difference for our customers.
    • You are seen as an expert for your area and someone others can rely on.
  • Personal Focus/Taking initiative
    • You work effectively with little supervision focused on delivering results and how they are delivered.
    •  You thrive working in a matrix-team environment getting the best out of others who you do not line manage directly
    • You take ownership of issues. You don’t wait to be asked. You identify solutions to address them and make things happen.
  • Development of others/Team Work
    • You love working with others to make things happen. You apply your own knowledge but also take time to listen to others and develop on their ideas.
    • You help create a high performing, positive team environment – one where everyone wants to perform at their best every day.
    • You are visible and are seen to be a leader in challenging situations.
    • You actively share your knowledge and experience with others.
  • Communicating with Impact
    • You communicate clearly. Whether that’s via e-mail, in person or by phone. You speak in a language that others understand easily.
    • You show positive energy in the face of adversity and share your passion for this space 
Employment TypeFull-time
Education LevelNon-specified
QualificationProject Management Professional (PMP), PRINCE2 Foundation
Dairy Farm InternationalRetail and e-commerce

11/F Devon House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

directions_walk4 mins walk from Quarry Bay Station