Dairy Farm International

Head of Learning & Development

Dairy Farm International
Full Time
Lai Chi Kok
Lead (more than 10 years)
English, Cantonese

Job Description

Head of Learning & Development

Location: Lai Chi Kok 荔枝角

Dairy Farm is a leading pan-Asian retailer operating over 6,500 outlets, and employing over 180,000 people across 11 countries. Dairy Farm’s total annual sales exceeded US$17 billion and has a customer base of over 1 billion consumers across its highly diversified businesses. The Group operates supermarkets, health and beauty stores, convenience stores, home furnishings stores and restaurants under well known brands ranging from Wellcome and Mannings, to 7-Eleven, and IKEA. With such a broad offering and wide geographic reach, we welcome applications from candidates with a passion for retail, and a pioneering spirit to join our expanding team.

Head of Learning & Development

The incumbent will be in charge of the Learning & Development (L&D) function of the assigned business unit (BU) in HK & Macau, including the formulation and execution of the learning & development strategies with deliverables to support the achievement of the business objectives and the overall L&D strategies of the Company.

 The Job:

  • Work closely with BU business heads and the BU HR to identify learning needs on the assigned BU, formulate annual plans and program curriculum, ensure effective implementation and evaluate effectiveness
  • Bring in market best practices and new L&D trends, measure and benchmark on the return of investment on L&D initiatives
  • Promote and sustain customer service culture through development and implementation of customer service initiatives
  • Drive customer service through the design, review and implementation of mystery shopper program and measures
  • Supervise and coach team members while providing opportunities for enhancing their professional skills and knowledge for coping with business needs and their career development
  • Prepare and monitor the related budget, prepare L&D reports and support other L&D or HR projects as assigned

 The Person:

  • University graduate with further education / professional qualification in learning & development or HR development is preferred
  • Minimum 10 years of solid learning and development experience in sizable companies including minimum 5 years of supervisory experience
  • Experience in the retail industry and the development of L&D initiatives highly preferred
  • Previous experience in providing consulting service and driving change projects is a definite advantage
  • Excellent communication and influencing skills, plus strong leadership for building a high performing L&D team
  • Flexible, customer-focused and result oriented
  • Strong planning, organizing & execution skills
  • Good command of written and spoken Chinese and English

Technical Skills

  • Budgets
  • Customer Service
  • HR