Functional Specialist, E-commerce

Intermediate (3-6 years)

Technical Skills

  • Agile
  • Budgets
  • Customer Service
  • e-commerce
  • Futures
  • Project Management
  • Training

Job Description

Functional Specialist, E-commerce

Location: Quarry Bay 鰂魚涌

Dairy Farm is a leading pan-Asian retailer operating over 6,500 outlets, and employing over 180,000 people across 11 countries. Dairy Farm’s total annual sales exceeded US$17 billion and has a customer base of over 1 billion consumers across its highly diversified businesses. The Group operates supermarkets, health and beauty stores, convenience stores, home furnishings stores and restaurants under well known brands ranging from Wellcome and Mannings, to 7-Eleven, and IKEA. With such a broad offering and wide geographic reach, we welcome applications from candidates with a passion for retail, and a pioneering spirit to join our expanding team.

Functional Specialist, E-commerce

The incumbent will be working within the Group IT team to play a key role in delivery of a new E-commerce platform, responsible for working requirements and defining solutions across multiple projects in the e-commerce space to deliver a compelling customer offer in collaboration with local IT teams and 3rd party vendors.


The Job

  • Work closely with business units to define requirements / user stories by understanding local business needs, providing best industry expertise and delivering innovative solutions to meet / exceed expectations
  • Consider both functional and non-functional aspects to define a solution that is adaptable to accommodate future requests whilst minimising technical debt
  • Strong focus on the customer experience to ensure solution provides business value and give input and direction to the overall business case
  • Define training plans to support successful and smooth implementation into local business unit teams
  • Develop strong working relationships across key business stakeholders and peers to shape requirements. Making clear the options available
  • Collaboration with internal IT teams and 3rd party vendors to develop a shared understanding of what needs to be delivered and working through challenges
  • Provide support and coaching to others – share experience around project management discipline, skills and competencies
  • Ensure effective knowledge transfer between teams, including from Development to Support to enable the on-going support of systems


The Person

  • A degree in Information System or a related discipline
  • A minimum of 5 years experience working in sizable company with a key role to associate E-commerce project
  • Hybris e-commerce platform experience
  • Business and Operations Knowledge within Retail Industry (covering Food, Health & Beauty and Convenience businesses)
  • Working knowledge and experience of AGILE techniques
  • A proven track-record in landing change as a lead analyst in delivery of e-commerce solutions
  • Strong business and systems analysis experience including business process mapping, defining requirements/user stories, solution design and implementation
  • Experience in handling challenging stakeholders and adapting to changing circumstances
  • An ability to communicate effectively with stakeholders at all levels
  • Demonstration of working in a matrix team - across a range of IT teams focused on delivering the best outcome on time, within budget and to agreed quality standards
  • Driven through change in a complex and challenging environment
  • Fluent communication skills in spoken and written English
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
Dairy Farm InternationalRetail and e-commerce

11/F Devon House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

directions_walk4 mins walk from Quarry Bay Station