Dairy Farm International

Customer Relations Officer

Dairy Farm International
Full Time
Junior (less than 3 years)
English, Cantonese

Job Description

Customer Relations Officer

Location: Quarry Bay 鰂魚涌

7-Eleven possesses the largest retail store network with over 900 convenience stores in Hong Kong and Macau. Apart from providing quality fresh, fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energetic and high-caliber individuals to join our team.

Customer Relations Officer

The Job

  • Handle customer enquiries and complaints in an effective and tactful manner
  • Deliver quality service to meet the service standards
  • Work with different parties to resolve the customer enquiries and complaints
  • Assist in reviewing the service level and conduct service enhancement on customer service and satisfaction

The Person

  • Degree holder with 1 to 2 years of experience in customer service area
  • Excellent communication & interpersonal skills
  • Self motivated, mature, able to work under pressure
  • Good command in both spoken and written English and Chinese

Technical Skills

  • Customer Service