Dairy Farm International

Customer Care Officer (6 months Contract)

Dairy Farm International
Full Time
Quarry Bay
Junior (less than 3 years)
Upper Secondary / IB / A Level / NVQ
English, Cantonese, Mandarin (Putonghua)

Job Description

Customer Care Officer (6 months Contract)

Location: Quarry Bay 鰂魚涌

Wellcome is the largest and longest established supermarket brand in Hong Kong with an extensive network of over 280 stores. Wellcome is committed to providing one-stop shopping convenience to customers through quality products at competitive prices and friendly service to serve the needs of different customers. We welcome applications from high calibre candidates to join our expanding team.

Customer Care Officer (6 months Contract)

The Job:

  • Handle customer enquiries and complaints via multiple channels (email/phone/letter)
  • Coordinate with internal departments to follow up customer complaints
  • Prepare reports of complaint cases and status update


The Person:

  • HKDSE holder, or equivalent
  • At least 1 year of work experience in customer service, including customer enquiries and complaints (Call centre experience is preferred)
  • Proficient in MS Office and email application 
  • Good translation skill is preferred, from English to Chinese and vice versa
  • Good command of both written and spoken English and Chinese, including Mandarin
  • Hardworking, independent, good interpersonal and communication skills

Technical Skills

  • Customer Service
  • Translation