Senior Officer, Customer Services

Dah Sing Financial Group
Full Time
Intermediate (3-6 years)
Non-specified
English, Cantonese

Job Description

Senior Officer, Customer Services

You are required to provide quality sales and customer services to customers and support marketing functions of the personal line businesses.

Job Responsibilities:

  • Provide quality pre-sale and post-sale services
  • Develop the sales of personal insurance businesses for the direct channel via inbound and outbound calls
  • Ensure the best practice of customer services and maintain excellent services level
  • Support bank and alternative channels by providing assistance and operation support to bank sales staff and direct customers

Job Requirements:

  • Post-secondary or above
  • 5 years sales and customer services experience, preferably in insurance industry
  • Good insurance product knowledge, knowledge in medical insurance an advantage
  • Good customer services and communication skills
  • Good command of both written and spoken English and Chinese
  • Calm composure and detail-oriented
  • Candidates with less experience will be considered for Officer. 


Please note that only shortlisted candidates will be notified. 


Technical Skills

  • Customer Service
  • Sales