Senior Officer, Customer Services

Full-time
Intermediate (3-6 years)

Technical Skills

  • Customer Service
  • Sales

Job Description

Senior Officer, Customer Services

You are required to provide quality sales and customer services to customers and support marketing functions of the personal line businesses.

Job Responsibilities:

  • Provide quality pre-sale and post-sale services
  • Develop the sales of personal insurance businesses for the direct channel via inbound and outbound calls
  • Ensure the best practice of customer services and maintain excellent services level
  • Support bank and alternative channels by providing assistance and operation support to bank sales staff and direct customers

Job Requirements:

  • Post-secondary or above
  • 5 years sales and customer services experience, preferably in insurance industry
  • Good insurance product knowledge, knowledge in medical insurance an advantage
  • Good customer services and communication skills
  • Good command of both written and spoken English and Chinese
  • Calm composure and detail-oriented
  • Candidates with less experience will be considered for Officer. 


Please note that only shortlisted candidates will be notified. 

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
LanguageEnglish, Cantonese